1. Do you use stencils for any of your products?
I'm proud to say NO stencils are used for any Soulmade products.
Every piece is 100% freehand, whether it is wood burned, written with pen, or brush lettered in watercolor! I am happy to embrace the natural, beautiful flaws that come with handmade pieces.
2. How long does it take for a product to be made?
Because of my health, I am only able to work on days when my body feels well enough and I must always plan time to rest. This slows my process down a bit.
Currently, orders take about 12-18 business days to be made (depending on the product) before shipped. **Please keep this in mind when ordering!*** Once made & hand packaged, the items are shipped via UPS.
Delivery time is dependent on UPS and your distance from CA. *Usually* products arrive within 3-10 business days once shipped. Please keep in mind that once it leaves our hands, we are no longer responsible for items lost in the mail.
Tracking numbers are provided ONLY for items that ship for $10 or more.
* If you would like to purchase a tracking number for any item that ships under $10, please let me know in the notes section at checkout. *
3. How can I place a custom order?
Please email us using the CONTACT tab.
4. I've seen something on your Instagram that I do not see online. How can I order it?
Please send us an email via the CONTACT tab about any product questions.
5. Will you be at any Handmade Shows?
At this time, I do not have any upcoming shows. All sales will be hosted through the website.